Frequently Asked Questions
- How do I access the train
simulator features of 3D Canvas Pro?
- How do I install 3D Canvas on a Windows
Vista/XP multi-user system?
- I have registered 3D Canvas Plus/Pro. Where do I
enter the license code?
- I have registered 3D Canvas Plus/Pro. Where do I download
the additional Plus/Pro features?
- When I install 3D Canvas I get the error "Error
1904 3dcsg.dll failed to register"
- I receive error #3343 when I run 3D Canvas.
- When I run 3D Canvas I get error message #3633.
- When I run 3D Canvas I get error message #429
- When I run 3D Canvas I get error message #3446.
- When I am using 3D Canvas I often get error #91.
- When I run 3D Canvas I receive error #32811
- When I install 3D Canvas I get error #1931.
- When I run 3D Canvas it says that I have to upgrade
DirectX but I have the latest DirectX installed.
- 3D Canvas produces an error when I run it on Windows
Vista.
- I am using Windows Vista/XP/2000
and am having problems with my system rebooting
when 3D Canvas is running
- When I run 3D Canvas I get the error "Unable to Configure DirectX.
Please ensure that the most recent version of DirectX is installed, and that your
graphics card drivers are up to date."
- How do I print what I have made?
- Is it possible to change something made with an Object Building
tool?
-
How do I access the train
simulator features of 3D Canvas Pro?
The train simulator functions are disabled by default
since they are not used by the majority of 3D Canvas Pro users. To enable
these features:
- Select Options... from the Tools menu.
- Click the Misc. tab.
- Check Enable Trainworks Features
- Close and re-open 3D Canvas Pro
Note that when this feature is enabled an alternate
"extras" download is available on the Help menu that includes sample models
specifically for people modelling trains.
How do I install 3D Canvas
on a Windows Vista/XP multi-user system?
To install 3D Canvas for all users of a computer:
- Logon as an administrator
- Select "Run" from the Start Menu
- Type the following in the "Open" entry box: msiexec /i
"path\3DCanvas.msi" ALLUSERS="2" where "path" is the location of the 3D
Canvas installation file.
- Click "OK", and follow the installation instructions
- Run 3D Canvas. 3D Canvas will make a number of registry
entries needed for the next step.
- Run Regedit using the Start menu's "Run" function.
- Right click on the key "HKEY_LOCAL_MACHINE\SOFTWARE\Amabilis\3D
Canvas" and select "Permissions" from the popup menu.
- Select "Users" and click the "Allow-Full Control" check
box.
- Click "OK"
I have registered 3D Canvas
Plus/Pro. Where do I enter the license code?
To enter your license code select Enter License Code
from the Help menu. A window will then be displayed where
you can enter your name and this license code. You need not enter your
exact name, but the license code must be entered exactly as provided.
Once you have entered this information, click OK. A download link will be
added to the 3D Canvas Help menu where you can download the additional 3D
Canvas Plus/Pro features.
I have registered 3D
Canvas Plus/Pro. Where do I download the additional Plus/Pro features?
When you enter your license code for 3D Canvas Plus, or
Pro, a download link will be added to the 3D Canvas Help menu which will
allow you to download the full online help for 3D Canvas Plus/Pro.
When I install 3D Canvas I get the
error "Error 1904
3dcsg.dll failed to register"
This can be resolved by installing the most recent version of
Microsoft's DirectX which is available here.
After DirectX 9 is installed, 3D Canvas will need to be uninstalled and then
re-installed.
When I run 3D Canvas I get error
message #429
This has several possible causes:
- If the error occurs when starting 3D Canvas it is
usually because a component of Windows is either missing or out of date.
Running Windows Update will often resolve the problem.
If running Windows Update does not resolve the problem then it
may be necessary to manually correct an entry in the Windows Registry.
To correct the Windows registry entry for Microsoft Data Access
Components open a Command Prompt and type: c:\windows\system32\regsvr32
"C:\Program Files\Common Files\Microsoft Shared\DAO\DAO360.DLL".
Note that if you have a non-English version of Windows you will need to
replace the paths with those appropriate for your language. You can find
the required paths by searching for "regsvr32.exe" and "dao360.dll".
- If the error occurs when recording a video it is
usually the result of the 3D Canvas Pro/Plus upgrade not being
installed. Click here
for more information.
I receive error #3343 when I run
3D Canvas.
This error can often be resolved by the
following procedure:
-
Copy all documents you have created in
the "My Documents/3D Canvas" folder to another folder.
-
Uninstall 3D Canvas and any upgrades.
-
Delete the "3D Canvas" folder from "My
Documents".
-
Re-install 3D Canvas and any upgrades.
-
Copy your documents back to the "My
Documents/3D Canvas" folder.
When I run 3D Canvas I get error
message #3633.
This is caused by the Microsoft Jet components of Windows
being out of date. An update is available
here1.
When I run 3D Canvas I get error
message #3446.
This is caused by the Microsoft Windows' Data Access
Components being out of date. An update is available
here1.
When I am using 3D Canvas I often
get error #91.
This is usually caused by the Microsoft Windows' Data Access
Components being out of date. These can be updated by installing Windows XP
Service Pack 2.
When I run
3D Canvas I receive error #32811
This can be corrected by installing DirectX 9.0c or
higher.
When I install 3D Canvas I get
error #1931.
This error can normally be ignored and 3D Canvas will
install properly.
When I run 3D Canvas it says that I
have to upgrade DirectX but I have the latest DirectX installed.
This can often be resolved by uninstalling and
re-installing 3D Canvas.
3D Canvas produces an error when I run
it on Windows Vista.
3D Canvas requires that Windows Vista's User Account
Control be on. Many people turn this off to reduce the number of security
questions that Windows Vista asks, but currently it needs to be on to run 3D
Canvas.
I am using Windows Vista/XP/2000 and am having problems with my system rebooting when
3D Canvas is running.
The usual cause for system reboots with Windows Vista/XP/2000 is graphics card drivers. Graphics card drivers can be downloaded
from the manufacturer of your graphics card or the manufacturer of your
computer.
The most recent version of DirectX is available from Microsoft here1.
If upgrading DirectX does not resolve this issue, try installing new drivers for your
Video Card.
How do I print what I have made?
3D Canvas does not have any ability to print on its own, but you can use Microsoft
Paint that comes with Windows to print 3D Canvas models.
There are two possible ways to print. You can print a "screen capture"
created using the Windows "Print Screen" function, or you can use the 3D Canvas
Animation Camera to take a "snapshot".
Method 1: Print Screen
- When you see something you like, press the Alt and Print Screen keys on your keyboard
(at the same time)
- Open Microsoft Paint (or any other paint program you want to use)
- From the Edit Menu select "Paste"
- Select Print from the File Menu
Method 2: Snapshot
- Right-Click on the 3D Canvas grid and select Camera->Animation
- On the right hand side of the main (top) toolbar there
is a button with a Camera icon. Click that button to record a snapshot to a file.
- Open the file saved in the previous step with Microsoft Paint
- Select Print from the File Menu
Is it possible to change something made with an Object
Building tool?
Yes. Simply double-click on the Object, or right-click on it and select "Open
Source" from the popup menu.
I have read this FAQ and I
haven't found a solution to my problem. How do I receive technical support?
The primary avenue for technical support for 3D Canvas is through our
discussion forums. You can post to the
Technical Support forum anonymously if you wish or you can create a forum
membership to have access to all forums. Posting to the forums aids other
users by making answers to common questions available immediately to all
3D Canvas users.
Alternatively, you can send your questions to
.
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